" Hello Matt,

Thank you very much for sourcing and providing the new remote control for our TV and for the invoices. I have made an online payment of £ xx to your account to include postage. Thank you also for the explanatory advice in your telephone message. It's always a pleasure to see you. Perhaps TASS should stand for - The Acme of Service Satisfaction!

Regards,

J P

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(Hey, I like the sound of that !!)